Services

Get the most out of your Zendesk investment:

• Start to finish design & implementation
• Channels: email, messaging, voice, forms, social media, text, mobile SDK, API, integrations, etc.
• User, agent, group, organization & brand management
• Ticket & omnichannel routing 
• Answer Bot and Web Widget
• Business rules, automations & triggers
• Zendesk Explore; metrics, KPI's & dashboards
• Zendesk Guide; help center
• Views & macros
• Workflow design
• Onboarding & live training
• App & AI integrations
• Zendesk Sell
• And more!

Get things running like a well-oiled machine:

• Review configurations: channels, agent views, SLA's, macros, fields, tags, triggers, automations
• Known issue troubleshooting
• Make recommendations and ensure instance is set to best practices
• Discover areas to optimize 
• Leverage the experience of a qualified Zendesk Implementation Partner
• Uncover customer experience growth areas
• Determine workflow challenges for agents and managers
• Our team will deliver a detailed report with a 1 hour session to review